FAQs

SHIPPING & RETURNS

We ship through a third-party fulfillment center in Florida, Monday-Friday. Orders placed after Friday afternoon ship on Monday. Delivery usually takes 3-7 business days once dispatched.

We want you to love Rooziv! If you’re not completely satisfied, our 30-day money-back guarantee allows you to return any unopened bottle for a refund. Just let us know within 30 days, and we’ll make it right. Please refer to our Returns Policy for more information.

Currently, Rooziv only ships in the United States.

Shipping costs vary based on your location and selected shipping method. Your shipping costs are calculated at checkout. We offer free standard shipping on domestic orders of $50+ (excluding Alaska and Hawaii).

We use UPS and USPS for all US orders.

If your order was marked as delivered and the address is correct, we recommend waiting a couple of days. Sometimes carriers scan a package as delivered before it actually arrives. It’s also a good idea to check with neighbours in case it was delivered to the wrong location. If you still haven't received your package after a few days, please contact us at hello@rooziv.com so we can assist you further.

If the package is lost or stolen, you'll need to file a claim with the delivery service using the tracking info in your shipping email. Once a package is marked as delivered, our claims department doesn't have a way to replace missing or stolen items. 

We know tracking delays can be frustrating, and we apologize for any inconvenience. 

Usually, updates happen within two days, so we recommend giving it a bit more time. Sometimes, carriers miss a scan, causing a delay. 

If your tracking hasn’t updated after a couple of days, let us know – we’re here to assist and ensure everything’s on track. We have access to the same tracking information as you do after the package leaves our warehouse, but we're always happy to assist.

If your USPS tracking shows no updates, don’t worry – your package is on its way. USPS sometimes doesn’t scan packages until they reach their final destination.

PRODUCT INFORMATION

No need to worry – our mushrooms are 100% functional and completely non-psychedelic. They support relaxation, mood, and well-being, without the psychedelic trip. Enjoy the benefits, and leave the visions for another time! 😊

Gummies are a fun and easy way to take care of yourself. They offer the best of both worlds: the long-lasting effects of a tincture with the easy effectiveness of capsules.

Better absorption

Unlike pills that are absorbed mainly in the stomach, gummies dissolve as you chew, making it easier for nutrients to be absorbed as they pass through your digestive system.

Calming Feeling 

Chewing isn’t just about breaking down your gummies. The act of chewing itself has a calming effect, engaging the brain in a way that helps to ease stress and anxiety naturally.

More delicious and enjoyable

Let’s be honest - most supplements aren’t exactly fun. Our gummies are way better. They taste delicious and bring a moment of enjoyment to your routine, making taking care of yourself something to look forward to.

Rooziv gummies provides natural support for stress management, relaxation, and sleep enhancement:

Stress Relief and Relaxation*:

🌿L-theanine calms the mind, reducing anxiety without causing drowsiness.

🌿Lemon balm enhances mood and cognitive function while easing stress.

🌿Passionflower soothes anxiety, helping to unwind. 

🌿Valerian root aids in stress relief and enhances relaxation

Improved Sleep Quality*:

🍄Reishi mushroom reduces stress, boosts immunity, and decreases inflammation, contributing to better sleep and overall well-being.

🌿Valerian root and passionflower together improve sleep quality by shortening the time to fall asleep and deepening sleep.

Balanced Mental Well-being*:

🌿L-theanine and lemon balm together support mental clarity and focus during stressful times.

Rooziv gummies naturally support relaxation, stress management, and better sleep without the risks of dependency or side effects associated with other sleep aids like melatonin.

*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat or prevent any disease.

Our gummies are made in the USA with high-quality, globally sourced ingredients. They're made in FDA-registered and GMP-certified facilities - GMP stands for “Good Manufacturing Practices”, so you can rest assured that our facilities adhere to the FDA's strictest requirements for supplement manufacturing.

We use 100% fruiting body mushrooms, carefully extracted with hot water to ensure you’re getting the purest, most effective compounds – exactly what your body craves and what scientists are studying.

Not at all! Rooziv is designed to ease stress and anxiety without making you feel drowsy. You can take it whenever you need a little boost - day or night – to uplift your mood and bring a sense of calm and joy.

Our gummies are 100% vegan, gluten-free, and Non-GMO.

Always Free from:

Gelatin

Gluten

GMOs

Herbicides & Pesticides

Artificial colors, flavors & sweeteners

Dairy & Lactose

Fructose corn syrup

Mycelium, Fillers, Starch & Grains

The timeline for experiencing the benefits of our gummies can vary from person to person. Some may feel improvements within days or weeks, while others might notice a more gradual change. For optimal results, consistent daily use is recommended. These ingredients continue to strengthen their impact over time.

Our gummies are made to be enjoyed daily – as part of your routine – for a calm, focused, and blissful day. Take one in the morning to start with a clear mind, before stressful moments to stay balanced, or in the evening to unwind and relax before bed. These ingredients continue to strengthen their impact with regular use.

There's no need to take our gummies with food.

It's best to check with your physician, especially if you're taking medication, pregnant, or nursing.

Our gummies are formulated for adult use only.

Please consult your physician if you're pregnant, breastfeeding, or taking medication.

Rest assured, our mushrooms are 100% functional and non-psychedelic, so they won’t show up on a drug test. Enjoy the benefits without the worries!

Our gummies last 18 months to 2 years. Check the expiration date on the bottle for specifics.

We keep sugar to a minimum, with only 2 grams per gummy. It’s our way of ensuring quality while prioritizing your well-being.

Store at room temperature or in the fridge, away from direct sunlight.

ORDERS

Due to our commitment to getting your products to you as quickly as possible, once an order is placed, we are unable to edit the items or fully cancel it. However, if you have any questions or concerns right after placing an order, please contact us immediately at hello@rooziv.com – we'll do our best to assist, though we can't guarantee changes or cancellations. 

If you're not satisfied with your purchase, we’re happy to help with returns and exchanges. Just email us for a return label and instructions. Please note that return shipping costs will be your responsibility.

Our Support Team is available Monday to Friday, with replies taking up to 48 hours during busy times.

Once your order ships, you’ll receive an email with a tracking number and a link. If you have trouble locating it, feel free to reach out to us at hello@rooziv.com – we’re always here to help.

Once your order has been processed or shipped, we’re unable to change the shipping address. However, you can redirect your package by contacting the carrier directly after receiving the tracking info. We can also update your address for future orders, or you can manage it through your online account.

If you’ve placed an order but haven’t received a confirmation email, please check your spam or junk folders – it might have landed there by mistake. If you still can't find it, we’re here to help. Please provide us with your email address, name, and shipping address so we can locate your order and assist you further. Don’t hesitate to reach out - we’re here to help you.

We’re truly sorry your order didn’t arrive in perfect condition.To help us resolve this quickly,  please send us photos of the packaging and the items you received. 

Please keep everything until we’ve had a chance to review - some items may need to be returned.  

Our priority is to fix this for you promptly and effectively.

If your order is delayed or hasn't shipped yet, we sincerely apologize for the inconvenience. We’re actively working on it, and you’ll receive tracking details soon. Thank you for your patience!

CONTACT US

For the quickest assistance, please email us at hello@rooziv.com. We respond within 48 hours, Monday through Friday (excluding bank holidays). If you’ve already emailed us, rest assured we’ll get back to you as soon as possible.

While we don’t offer phone support at this time, our team is ready to assist you via email at hello@rooziv.com. We’ll respond within 48 hours, Monday through Friday.

Discover the Rooziv story here 🌊